Travel Protocols, terms & condıtıons
We want our clients who are using our services and enroll in our programs to have a safe, enjoyable and rewarding experience, so we have put our travel protocols in place. Please review the following information:
Due to our clients' safety being the top priority, we do not offer services to those who wish to travel to countries with high security risks (Level 3/Level 4). If you still wish to do so, we suggest that you find other outlets. For information regarding high risk country list, please visit travel.state.gov.
Although these destinations are regarded as non-high risk, certain risks such as from natural disasters to accidents, outbreaks of illness, crime, other infectious diseases, environmental risks to health, and other unforeseen events are beyond our control. However, we make substantial efforts to be prepared for such possibilities. We often review the safety and travel information provided by the U.S. Department of State and Centers for Disease Control and Prevention (CDC) to learn about current security issues, travel advisories and warnings, recent embassy notices, country-specific health information, health risks you may encounter while traveling, precautions for the prevention of illness, disease and general health issues during your program and other helpful destination-specific information. We therefore, reserve the right to cancel programs prior to departure, terminate a program early, and to take action as needed on an individual or group basis when, in our opinion, the health, safety or well-being of clients requires such action.
International Health Requirements
We recommend that clients who are traveling should consult their physician regarding their own health condition to make sure that it would permit them to travel abroad. We also recommend clients to consult the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and the U.S. Department of State and any recommendations specific to the destinations they will visit or transit well before departure. This includes maintaining necessary vaccinations such as seasonal influenza vaccination. We will do our best to provide with the latest information regarding international health requirements, but we are not health experts. Therefore, it is the responsibility of our clients to consult their own physician or contact the CDC for health information specific to their travel destination.
U.S. Department of State: www.travel.state.gov
Centers for Disease Control and Prevention (CDC): www.cdc.gov/travel
World Health Organization (WHO): www.who.int/
Travel & Health Insurance
Please note that travel insurance is different from health insurance. Travel insurance provides insurance policies that cover different types of risks. It typically covers risks associated with travel such as trip cancellation, trip interruption, lost or delayed baggage, and emergency medical expenses while traveling. This type of insurance is particularly useful when traveling internationally, where medical care can be expensive and it may be difficult to navigate local healthcare systems. Health insurance, on the other hand, is designed to cover the cost of medical care and treatment for illnesses and injuries, regardless of whether they occur during travel or not. Clients who are traveling should also note that not all health insurance providers cover the cost of medical care while they are abroad. Therefore, the ICGE Center highly recommends clients who are traveling to purchase travel insurance. For clients who request for a full travel arrangement service, travel insurance is automatically purchased by the ICGE Center. For others, we can only provide suggestion and advice on the best travel insurance available for them. It is ultimately up to the clients to decide whether to take up on our suggestion or advice. Therefore, we assume no responsibility for and shall not be liable for any damages or interruptions caused by suppliers or any unexpected circumstances like injury, illness, flight delays or natural disasters if clients choose not to purchase travel insurance that we recommend.
Things to know about travel insurance:
ICGE Center as Agent for Suppliers
The ICGE Center acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in client's itinerary or confirmation ("Suppliers"). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip schedules or credits. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund. However, we will try our best to assist our clients should they face any issues concerning the suppliers.
Although we are not listed as a non-profit organization, we are committed to provide programs and services at a marketable value. Program fees are dependent upon destination's exchange rates, client's itinerary, that is, scheduled activities that are anticipated, and services provided by our advisors.
The ICGE Center reserves the right to revoke participation or terminate or limit participation at any time if we reasonably determine a client’s condition, behavior or actions are inappropriate or disruptive, or adversely affect the client’s health or safety, or the health, safety or enjoyment of other people. We reserve the right to take action as needed on an individual or group basis when, in our sole opinion, the health, safety or well-being of clients requires such action.
Deposit and Cancellation Policy
We require non-refundable deposits for all programs. There are no charges for cancellation, however, deposits will not be refunded. If the ICGE Center feels like they require the program to be cancelled due to safety concerns or any other reasons deemed necessary at the dates which are already confirmed, we will notify our clients as far in advance as possible and will assist our clients in refunding their deposit or full payment. If they have made transportation arrangements, such as an airline ticket purchase, we will give our clients a credit good for future travel with us to help cover the cost of the future travel arrangements for use in another time. The maximum value of the credit will be $300 and documentation of their paid fees is required before issuance of the credit.
Modifications to the Terms & Conditions
The ICGE Center reserves the right at any time to update, change, modify, or revise these Terms and Conditions at any time. Any changes will become effective upon posting the changes, modifications or revisions to the Terms and Conditions. Accordingly, clients should review our Terms and Conditions regularly prior to travel in order to ensure they are aware of any changes.